What Happened?
Between September 9 and September 12, 2024, an unauthorized party gained access to certain internal email accounts. Freedom Square swiftly secured its systems and initiated a forensic investigation. While the investigation is still ongoing, the review has confirmed that a limited amount of protected health information (PHI) may have been exposed during the breach.
Although there is no evidence of misuse at this time, Freedom Square is taking proactive measures by notifying affected individuals out of an abundance of caution.
Who was affected?
Between September 9 and September 12, 2024, an unauthorized party gained access to certain internal email accounts. Freedom Square swiftly secured its systems and initiated a forensic investigation. While the investigation is still ongoing, the review has confirmed that a limited amount of protected health information (PHI) may have been exposed during the breach.
Although there is no evidence of misuse at this time, Freedom Square is taking proactive measures by notifying affected individuals out of an abundance of caution.
What Information was taken?
The types of personal and sensitive information that may have been compromised include:
Full name
Address
Date of birth
Social Security number
Driver’s license or state ID number
Passport number
U.S. military ID number
Alien registration/USCIS number
Financial account numbers & access details
Payment card details
Biometric information
Online account usernames and passwords
Medical record number
Patient account number
Medicare and Medicaid numbers
Health insurance account & group numbers
Diagnosis, treatment, and clinical information
Prescription details
Provider names and locations
What is Freedom Square doing?
Freedom Square has taken the following data protection and privacy measures to address the breach:
Engaged cybersecurity and forensic experts
Strengthened internal security protocols
Reviewed and updated data protection policies and procedures
Established a dedicated helpline to support those affected
What can you do?
To further protect your identity and monitor for suspicious activity, Freedom Square is offering free identity theft protection through IDX. This service includes:
12 months of credit monitoring and CyberScan
$1 million identity theft insurance
Fully managed identity recovery services
How to Enroll in Free Credit Monitoring
Use your Enrollment Code (provided in the notification letter)
Deadline to enroll: October 11, 2025
You must have credit history, internet access, and a computer to activate the monitoring services. For assistance, contact IDX at (855) 201-7753.
How to Stay Vigilant Against Identity Theft
It’s crucial to monitor your personal data. We strongly recommend the following steps:
1. Monitor Your Credit and Accounts
Check your bank, credit card, and insurance statements regularly
Order your free annual credit report from: www.annualcreditreport.com
Call 1-877-322-8228 to request a report by phone
2. Place a Fraud Alert or Credit Freeze
A fraud alert notifies lenders to take extra steps in verifying your identity.
A credit freeze prevents new credit accounts from being opened in your name without your consent.
Contact the Credit Bureaus:
TransUnion
Fraud Alert: 1-800-680-7289 | P.O. Box 2000, Chester, PA 19016
Credit Freeze: P.O. Box 160, Woodlyn, PA 19094
Website: www.transunion.com
Experian
Fraud Alert & Credit Freeze: 1-888-397-3742
P.O. Box 9554, Allen, TX 75013
Website: www.experian.com
Equifax
Fraud Alert: 1-888-298-0045 | P.O. Box 105069, Atlanta, GA 30348
Credit Freeze: P.O. Box 105788, Atlanta, GA 30348
Website: www.equifax.com
Additional Resources
You can learn more about identity theft prevention and your rights by contacting the Federal Trade Commission (FTC):
Website: www.identitytheft.gov
Phone: 1-877-ID-THEFT (1-877-438-4338)
TTY: 1-866-653-4261
Address: 600 Pennsylvania Ave. NW, Washington, D.C. 20580
Report any suspected identity theft to the FTC, your state attorney general, and local law enforcement.