Century Support Services Data Breach: What Happened and How to Protect Your Information
What Happened?
On or about November 7, 2024, Century Support Services identified unauthorized access to its computer systems. As soon as we detected this suspicious activity, we immediately took action to contain the threat and launched a comprehensive investigation. With the help of leading cybersecurity experts, we conducted an in-depth forensic analysis to determine the nature and scope of the incident.
Following this detailed investigation, we discovered on or about May 30, 2025, that one or more files potentially accessed by the unauthorized party contained sensitive personal information.
What Information involved in the breach?
The compromised data may include one or more of the following types of personal information:
Full name
Date of birth
Social Security number (SSN)
Driver’s license number and/or state-issued ID
Passport number
Medical information
Health insurance details
Financial account information
Digital signature
What is Century Support Services doing?
Although we have no evidence of identity theft or financial fraud resulting from this incident, we are notifying you out of an abundance of caution. Our commitment to protecting your personal data remains our top priority. In response to this event, we have:
Strengthened internal security protocols
Enhanced network monitoring
Reviewed and improved data handling procedures
We are also offering complimentary credit monitoring services to those affected. If you are concerned your Social Security number may have been impacted, please contact our dedicated call center to obtain your free credit monitoring enrollment code.
What can you do to protect yourself?
To help safeguard your identity and personal data, we recommend taking the following precautionary measures:
1. Place a Fraud Alert on Your Credit File
A Fraud Alert makes it harder for identity thieves to open accounts in your name. To set one up, contact any of the three major credit bureaus listed below. Once a bureau places the alert, it will notify the others.
Equifax
P.O. Box 105069, Atlanta, GA 30348-5069
Equifax Fraud Alerts
Phone: (800) 525-6285Experian
P.O. Box 9554, Allen, TX 75013
Experian Fraud Center
Phone: (888) 397-3742TransUnion
Fraud Victim Assistance Department
P.O. Box 2000, Chester, PA 19016-2000
TransUnion Fraud Alerts
Phone: (800) 680-7289
2. Consider Placing a Security Freeze
A Security Freeze offers stronger protection by restricting access to your credit file without your permission. This service is free of charge and must be requested individually from each credit bureau.
Equifax Security Freeze
P.O. Box 105788, Atlanta, GA 30348-5788
Equifax Credit Freeze
Phone: (888) 298-0045Experian Security Freeze
P.O. Box 9554, Allen, TX 75013
Experian Credit Freeze
Phone: (888) 397-3742TransUnion Security Freeze
P.O. Box 160, Woodlyn, PA 19094
TransUnion Credit Freeze
Phone: (888) 909-8872
To request a security freeze, be prepared to provide the following:
Full name
Current and former addresses
Date of birth
Social Security number
Additional identifying information
After processing your request, each bureau will send you a confirmation letter with a unique PIN or password. Keep this information secure, as you’ll need it to lift or modify the freeze.
Stay Vigilant
We strongly encourage you to closely monitor your financial accounts and credit reports over the next 12 to 24 months. If you notice suspicious activity or unfamiliar charges, contact the financial institution immediately.
If you believe your personal information has been used fraudulently—such as to file a false tax return or open unauthorized accounts—you may also consider filing a police report in your local jurisdiction.
Legal Help?
If you are concerned about how this breach may affect you, let us connect you with the right Data Breach Attorney who can guide you through your legal options.