Bridges Experience Data Breach Notification: Protect Your Information Now
A recent data security incident impacted several staff email accounts within the Bridges EXP email system. Upon discovering unauthorized activity, Bridges EXP acted immediately to contain the breach and launched a comprehensive investigation with the support of top-tier cybersecurity experts. The investigation confirmed that a limited number of individuals were affected, but no evidence currently indicates any misuse of the compromised data, such as identity theft or financial fraud.
What Happened in Bridges Experience Data Breach?
Between approximately December 2, 2024, and January 22, 2025, an unauthorized individual accessed specific Bridges EXP employee email accounts. Bridges EXP identified and contained the breach promptly. Cybersecurity professionals conducted a detailed forensic investigation and manual data review. On June 3, 2025, the investigation revealed that emails and attachments accessed by the unauthorized party included sensitive personal information belonging to Bridges EXP clients. While Bridges EXP has not found evidence of fraud, it is notifying all potentially affected individuals out of an abundance of caution.
How to Know if You Are Affected
Bridges EXP is mailing written notifications to individuals whose personal data was exposed, provided current mailing addresses are available. Affected individuals whose Social Security numbers were compromised will receive complimentary credit monitoring services. Those who do not receive a letter but believe they may have been affected should call Bridges EXP’s dedicated incident response line at 855-260-7326.
What Information was taken?
The data exposed in the breach may include:
Full names
Dates of birth
Social Security numbers
Financial account and routing numbers
Medical and health insurance details
Driver’s license numbers
Payment card data, including PINs and expiration dates
Passport numbers
Taxpayer identification numbers
Each individual’s exposure varies based on the information contained in the accessed emails.
Actions Bridges EXP Has Taken
Bridges EXP responded swiftly by securing the compromised email environment and partnering with forensic specialists to evaluate the full scope of the incident. In addition, Bridges EXP implemented advanced safeguards to prevent similar future attacks. The company regularly reviews and upgrades its cybersecurity protocols to better protect client information.
What can you do?
To protect your identity, take the following proactive steps:
1. Monitor Your Credit Reports
Under federal law, you may request a free credit report annually from each of the three major credit bureaus. Request yours at www.annualcreditreport.com or call 1-877-322-8228.
2. Place a Fraud Alert
Set up a one-year fraud alert with any of the major credit bureaus. This alert requires businesses to verify your identity before opening new accounts:
Equifax: (888) 298-0045 | equifax.com
Experian: (888) 397-3742 | experian.com
TransUnion: (888) 909-8872 | transunion.com
3. Freeze Your Credit File
A security freeze blocks access to your credit report without your authorization. To initiate a freeze, contact each credit bureau individually. You’ll need to provide your name, address, Social Security number, and date of birth. After setting the freeze, the bureau will issue a unique PIN you can use to unfreeze the account when needed.
4. Report Fraud or Identity Theft
If someone has used your personal information for fraudulent purposes, such as filing a false tax return or opening unauthorized accounts, report it immediately to your local law enforcement and the Federal Trade Commission (FTC) at:
1-877-ID-THEFT (877-438-4338)
TTY: 1-866-653-4261
600 Pennsylvania Avenue NW, Washington, DC 20580
Filing a police report may require you to provide proof of the fraud.
Protecting Your Medical Identity
To reduce the risk of medical identity theft:
Share health insurance cards only with authorized providers or caregivers.
Review your insurance explanation of benefits (EOB) statements for unfamiliar claims.
Request a year-to-date summary of paid medical services from your insurer.
Contact medical providers or insurers immediately if anything looks suspicious.
Legal Help?
Have you recieved the data breach letter from Bridges Exp?
We want to help you understand your options. Fill out the online form