AIS Data Breach Notification and Its Impact on BMW Financial Services Customers
AIS (Account Information Services) provided legal monitoring and processing services for BMW Financial Services NA, LLC and its affiliates — including BMW Bank of North America and Financial Services Vehicle Trust (collectively, “BMW FS”). Because AIS handled account-related monitoring, they had access to certain customer data.
Importantly, the breach did not affect BMW FS systems or databases directly. AIS is notifying impacted individuals on behalf of BMW FS
What Happened AIS Data Breach?
On February 17, 2025, AIS detected suspicious activity on its network. The company immediately took action to contain the threat and launched an investigation with the help of cybersecurity experts.
It was later confirmed that unauthorized access occurred between February 16 and February 21, 2025. The attacker accessed a limited set of data. AIS hired a third party to review the data and identify individuals who may have been impacted.
On May 15, 2025, AIS confirmed that your information was included in the exposed data. By June 13, 2025, AIS gathered the necessary contact information to notify you directly.
Who personal information was compromised?
The types of consumer information that may have been exposed include:
- Name
- Social Security number
- Credit or debit card numbers
- Bank account numbers
- Email addresses
- Passport numbers
- Medical ID numbers
AIS notified affected individuals by written letter on July 2, 2025. The company is offering complimentary credit monitoring and identity restoration services through Equifax.
How AIS responded?
AIS takes information security seriously. As soon as the breach occurred, they acted quickly to secure the network and reduce the risk of further exposure. In addition, they:
Partnered with cybersecurity specialists to complete a detailed investigation
Strengthened internal defenses with new technical safeguards
Upgraded security monitoring tools to prevent future incidents
What can you do?
Take these actions to better protect yourself:
Enroll in the free Equifax services before the deadline
Review your credit reports and account statements regularly
Report any unusual or suspicious activity to your bank or credit card company immediately
Consider filing a police report if you believe you’re a victim of identity theft
Contact your state Attorney General, the FTC, or a credit bureau for further guidance
Staying alert over the next 12 to 24 months will help you minimize risk.
Legal Help?
Have you received a data breach letter from AIS?
We want to help you understand your legal options.
