A recent cybersecurity incident involving identity verification company Veriff has exposed sensitive personal information belonging to some Total Wireless customers. If you participated in a Total Wireless promotion that required identity verification, your information may have been affected.
Here’s everything you need to know — and what you should do next.
What Happened?
Veriff confirmed that an unauthorized third party accessed certain personal data stored on its systems. The breach impacted customers who used Veriff’s identity verification service for a Total Wireless promotion.
Veriff notified Total Wireless of the incident on December 10, 2025, and provided a list of affected individuals.
Importantly, Total Wireless’ internal systems were not compromised. The breach occurred solely within Veriff’s platform.
What Information Was Exposed?
The stolen data may include:
Image of your government-issued ID
Full name
Postal address
Date of birth
This information was submitted when customers verified their identity through Veriff.
How Did the Breach Occur?
Veriff reported that an unauthorized party gained access to certain systems that stored identity verification records. Once the breach was discovered, Veriff immediately:
Secured affected systems
Launched a forensic investigation
Retained a cybersecurity firm
Notified Total Wireless
Reported the incident to law enforcement
Total Wireless confirmed that the breach was isolated to Veriff and did not impact its own infrastructure.
What Are Veriff and Total Wireless Doing Now?
Both companies are taking steps to strengthen security and prevent future incidents, including:
Implementing additional cybersecurity controls
Enhancing monitoring and detection systems
Reviewing data protection procedures
Supporting affected customers
To help protect customers, Total Wireless is offering one year of free identity protection and credit monitoring services.
What Should You Do If You Were Affected?
If your information was involved, it’s important to take action now to reduce the risk of identity theft and fraud.
What can you do?
Enroll in Free Identity Protection
Monitor Your Credit Reports
You are entitled to one free credit report each year from all three major credit bureaus:
Experian
Equifax
TransUnion
Request your free reports at:
www.annualcreditreport.com or call 1-877-322-8228
Watch for Suspicious Activity
Check your bank and credit card statements regularly and look for unfamiliar transactions or new accounts.
Avoid Phishing Scams
Be cautious of emails, calls, or text messages asking for personal information. Do not click unknown links or download attachments.
Why Data Breaches Like This Matter
When identity documents are exposed, criminals can attempt identity theft, open fraudulent accounts, or carry out financial scams. Staying informed and proactive is the best way to protect yourself.
Legal Help?
Have you recieved the data breach letter?
We want to help you understand your options. Fill out the online form