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Genex Services Data Breach Exposes Personal Information Following Phishing Attack

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Genex Services, LLC, a leading managed care provider for insurance companies, employers, and third-party administrators, recently disclosed a serious data breach that may have compromised sensitive personal information. This cybersecurity incident was the result of a phishing attack targeting employee devices.

What Happened?

On February 25, 2025, Genex detected suspicious activity within its IT network. The company responded immediately by securing its systems, launching an internal investigation, and engaging third-party cybersecurity experts to assess the situation. Genex also notified the Federal Bureau of Investigation (FBI) as part of its incident response plan.

The investigation confirmed that two employee laptops were compromised due to a phishing email, granting unauthorized access to files containing personally identifiable information (PII). Genex then initiated a full data review to determine which individuals were impacted. That review has concluded, and Genex is now notifying affected individuals.

What Information was taken?

  • Name
  • Address
  • Social Security number
  • Driver’s license number
  • Financial information (such as account numbers or credit/debit card numbers)
  • Medical information
  • Health insurance information
  • Date of birth

How Genex Responded

To mitigate the impact of the Genex data breach, the company took swift and comprehensive action:

  • Secured all affected systems and devices.

  • Initiated an internal and external forensic investigation.

  • Notified federal law enforcement agencies.

  • Retained Kroll, a global leader in identity risk management, to offer 24 months of free identity monitoring services to impacted individuals.

What can you do?

If you received a notification, Genex strongly encourages you to enroll in the free identity monitoring service provided by Kroll. You can activate your membership by visiting https://enroll.krollmonitoring.com and using your personal membership number before <<activation deadline>>.

Additionally, take the following steps to protect your information:

1. Monitor Your Credit and Financial Accounts

  • Review bank and credit card statements regularly.
  • Report any suspicious or unauthorized activity immediately.

2. Check Your Credit Report

You are entitled to one free credit report annually from each of the three major credit bureaus at www.annualcreditreport.com.

3. Place a Fraud Alert

Contact one of the credit bureaus to add a fraud alert on your credit file, which makes it harder for identity thieves to open accounts in your name.

4. Consider a Credit Freeze

A security freeze restricts access to your credit report, helping prevent identity theft. You must contact each credit bureau separately to initiate a freeze:

You may need to provide identifying documents, including a government-issued ID and a utility bill or financial statement.

Your Rights Under the Fair Credit Reporting Act (FCRA)

Under the FCRA, you have rights that protect your credit and identity, including:

  • The right to access your credit file.
  • The right to dispute inaccurate or incomplete information.
  • The right to have errors corrected or removed.

Learn more at: consumer.ftc.gov

Need More Information?

If you have additional questions about the Genex Services data breach, call the dedicated support line toll-free at (866) 461-2672, Monday through Friday, from 6:00 a.m. to 3:30 p.m. PT (excluding holidays).

Legal Help?

If you are concerned about how this breach may affect you, let us connect you with the right Data Breach Attorney who can guide you through your legal options.

Free Consultation